Customer support
Support
ORELSIS customer support channels, service level commitments (SLA), how to open a support request and remote maintenance.
Email[email protected]Phone+90 530 320 76 00WhatsApp+90 530 320 76 00
HoursMonday – Friday, 09:00 – 17:00
Priority levels
CriticalFault that stops production
HighMajor function impaired
NormalQuestion, request, minor bug
Response times depend on the service level in your contract.